A friend serving on the board of a local nonprofit recently asked me:
” I have a question about the process of rebranding for a nonprofit. Is it your experience that the board is involved in the design committee? And/or how about needing to vote on and approve the new brand before it’s rolled out? Our board board is having a discussion about this so I want some expert insights.”
I think this will vary wildly based on the size of the organization and expertise of the board and staff.
It also depends on what is meant by the umbrella term “branding.”
Some think of it very narrowly (e.g. logo and organizational name).
Others think of it more broadly (e.g. logo/name/color pallette/fonts/style sheets).
I tend to think of it still more broadly as encompassing your desired identity (e.g. what you want your constituents and the public to think of when they hear your organizational name and see your materials). For example, a nonprofit I’ve advised recently did a branding exercise that concluded they wanted people to think of “science”, “legacy”, and “thriving” as the three words they most associate with the nonprofit.
In terms of board approval, I’d expect a board vote on a name change.
But everything else it really depends on the size of the organization’s staff and board, and the relative expertise of board and staff. More times than not, I think this probably means the board doesn’t vote — with some exceptions — in part because the board has so many other clear responsibilities that they struggle to find time to meet and vote on.
In terms of board involvement for developing a proposed new branding, I think it again depends on the circumstances.
If the branding is a broader question about organizational identity (e.g. what the brand is trying to convey and not just questions of how to convey it), then I’d certainly expect the board to be consulted for their input. Whether that’s via a committee or interviews or online survey or focus group or some other method doesn’t really matter.
If it’s more about how to convey the brand identity (e.g. what color scheme to use), I would not expect board involvement in that. The exception: really small organizations where (a) the board is in part playing a management role because staff doesn’t have the bandwidth to do all desired staff functions, and (b) one or more board members has relevant expertise.
But this is the important thing: if one or more board members are brought into the process because of their expertise on branding, I’d view them as participating as an expert volunteer, not in their board capacity. When board members volunteer for something other than a board governance responsibility, they’re just another volunteer for that activity.
Has your organization been through branding? What role did your board play in these decisions? Please let me know in the comments!