Some questions to ask before you hire staff?

March 17, 2011

Filed under: Human Resources — Tags: — jonathanpoisner @ 1:56 pm

My last post was about reasons to hire a consultant.

I had a conversation yesterday with the Executive Director of a small nonprofit wrestling with the question of whether to hire another permanent staff person and, if so, how much pre-planning do you do for the position.

Here are a few of the questions I asked her to consider.

Do you have enough current cash flow and expected cash flow to ensure that you can keep this position employed for at least 1 year?  If not, think twice — unless it’s a fundraising position where you can then readjust upwards your expected cash flow . . .

Is it clear under your organizational strategic plan (or its equivalent) what set of goals/programs this person would work on?  This is more than: can you write a job description?  It’s: could you craft this person’s work plan and show how those responsibilities match up against your strategic plan?

Do you ever hire if you can’t do this?  Maybe if you know you need to work in an area, but lack expertise on staff to lay out a reasonable work plan and goals.  I expect some organizations hiring new staff to work on social media/web are necessarily dependent on hiring people with expertise to help them develop reasonable work plans.

Another question I asked:  Do you have the institutional systems in place to handle a larger staff (office space, other systems)?

Still another question:  is there right person available?  Getting the right people on staff is probably your most important challenge as a nonprofit manager, so if you run a hiring process and nobody strong emerges, you are almost always better off not hiring a mediocre candidate.

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Keys to hiring a consultant

March 14, 2011

Filed under: About My Work,Consulting — jonathanpoisner @ 1:06 pm

Okay, one key.

Here’s something I kind of knew when I was hiring consultants, but really appreciate now that I’m wearing the consultant hat.

It’s best to be explicit why you’re hiring a consultant, even if it may seem obvious to you.

I generally find people are looking for consultants for one of three primary reasons.

  1. They simply lack the time to do something on staff, so they contract out.
  2. They lack the expertise within the organization, so they are looking for expertise from the consultant.
  3. The nature of the project requires an outsider to be a neutral facilitator of some process.

In general, I find I can be a more effective consultant if I know from the very beginning what role (or combination of roles) they are seeking from the consultant.

A strategic planning process that explicitly calls for me to offer up some of my expertise will look different than one that’s solely about having a neutral, outside facilitator.

If the project involves something staff could do, but lacks the time to do, that too provides useful guidance on how my work should be structured.

So be explicit folks!

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Paying attention to the institution

March 11, 2011

Filed under: Strategic Planning — Tags: — jonathanpoisner @ 10:51 am

I was recently talking to somebody about an organization that from all outward appearances was thriving.

They had expanded their programs and had gained recognition for having a real impact.

Yet, it turns out appearances were deceiving.

The Executive Director was doing it all without delegating.  The board was overly dependent on a board chair who was carrying their water.

The director was so focused on programs, that institutional systems weren’t being developed and relationships weren’t being generated to prime future fundraising.

So sure enough when the board chair burned out, the Executive Director was faced with huge hurdles, to the point they are potentially going to move on.  The organization faces a huge leadership void.  It’s definitely not thriving.

The reality is it’s very hard for any outsider to evaluate whether a seemingly thriving organization is doing so in a way that builds its long-term capacity, or if it’s generating lots of activity by effectively spending down its assets.  And by assets, I don’t mean money.

I mean its relationships, its institutional systems, its brand, its staff morale, and a dozen of other assets that go into determining an organization’s long-term vitality.

You can build a really big paper house, but it won’t stand up when push comes to shove.

As a donor, I struggle to determine which organizations are building for the long haul.

As a consultant, I’m trying to figure out how I can help boards and executive directors find the right balance between spending time and resources on program and spending time and resources on institution building.

I’d welcome hearing from others if you have tools or guideposts to help answer those questions.

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