Keys to hiring a consultant

March 14, 2011

Filed under: About My Work,Consulting — jonathanpoisner @ 1:06 pm

Okay, one key.

Here’s something I kind of knew when I was hiring consultants, but really appreciate now that I’m wearing the consultant hat.

It’s best to be explicit why you’re hiring a consultant, even if it may seem obvious to you.

I generally find people are looking for consultants for one of three primary reasons.

  1. They simply lack the time to do something on staff, so they contract out.
  2. They lack the expertise within the organization, so they are looking for expertise from the consultant.
  3. The nature of the project requires an outsider to be a neutral facilitator of some process.

In general, I find I can be a more effective consultant if I know from the very beginning what role (or combination of roles) they are seeking from the consultant.

A strategic planning process that explicitly calls for me to offer up some of my expertise will look different than one that’s solely about having a neutral, outside facilitator.

If the project involves something staff could do, but lacks the time to do, that too provides useful guidance on how my work should be structured.

So be explicit folks!

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Paying attention to the institution

March 11, 2011

Filed under: Strategic Planning — Tags: — jonathanpoisner @ 10:51 am

I was recently talking to somebody about an organization that from all outward appearances was thriving.

They had expanded their programs and had gained recognition for having a real impact.

Yet, it turns out appearances were deceiving.

The Executive Director was doing it all without delegating.  The board was overly dependent on a board chair who was carrying their water.

The director was so focused on programs, that institutional systems weren’t being developed and relationships weren’t being generated to prime future fundraising.

So sure enough when the board chair burned out, the Executive Director was faced with huge hurdles, to the point they are potentially going to move on.  The organization faces a huge leadership void.  It’s definitely not thriving.

The reality is it’s very hard for any outsider to evaluate whether a seemingly thriving organization is doing so in a way that builds its long-term capacity, or if it’s generating lots of activity by effectively spending down its assets.  And by assets, I don’t mean money.

I mean its relationships, its institutional systems, its brand, its staff morale, and a dozen of other assets that go into determining an organization’s long-term vitality.

You can build a really big paper house, but it won’t stand up when push comes to shove.

As a donor, I struggle to determine which organizations are building for the long haul.

As a consultant, I’m trying to figure out how I can help boards and executive directors find the right balance between spending time and resources on program and spending time and resources on institution building.

I’d welcome hearing from others if you have tools or guideposts to help answer those questions.

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Why Wisconsin Matters

February 24, 2011

Filed under: Politics — Tags: — jonathanpoisner @ 9:45 am

What’s happening today in Wisconsin and a few other states matters.   A lot.

Taking away the rights of public employees to collectively bargain and form effective unions represents a threat to our freedom.

The big battle for freedom in America today isn’t between citizens and so-called “Big Government,” as the right wing would have us believe. It’s between citizens and corporations.

(By corporations, I’m not referring to small businesses — heck I’m incorporated myself; I’m referring to large corporations publicly traded that have zero allegiance to anything except the singular goal of maximizing shareholder value).

Yes, government takes some of our income as taxes and places some limits on our behavior through laws.

But corporations limit our freedom in many more profound ways.   And they’d limit our freedom far more if not for government as a tool citizens use to fight back.

Corporations thrive by making us dependent on them.  And we are – for our health, our sustenance, our housing, and many other necessities.  It’s impossible to live in America today and not transact with corporations literally dozens of times per day.

We are rarely in a position to bargain with corporations; almost always we must accept their terms.

Aside from limiting our freedom when we buy, corporations limit our freedom in many other ways.

Corporations limit freedom when they pump poisons into our air and water, thus limiting our ability to safely breathe the air and drink the water.  If not for government enforcing clean water and clean air rules, our freedom would be limited to a far greater degree.

Corporations limit freedom when they charge obscene amounts for basic health care and use all sorts of underhanded tactics to remove sick people from health insurance coverage after taking their money.  I have a friend who is still paying off medical bills more than a decade after a major illness, when he lived briefly without health insurance because his employer had him under contract instead of permanent employment.

Corporations limit freedom when they prey on desperate people, charging usurious rates of interest short-term loans.

Let there be no mistake – the battle over whether public employees can unionize is really part of a much larger battle over whether and how individual citizens can band together via unions or any other type of institution to seek redress from government and corporations.

If states like Wisconsin, Ohio, Indiana, and other states with long union traditions strip away the rights of public employees, it will mark an acceleration in the decline of America’s middle class and a significant weakening of our ability to fight back.

So if I were in Wisconsin today, I’d be at the rallies.  And perhaps even more, I’d be raising money and preparing for an epic election in the year or two ahead.

And when it comes down to it, we’re all in Wisconsin when it comes to this battle.

The November 2012 general election is just 621 days away.   There’s no time to waste.

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When strategy is left out of strategic planning

February 23, 2011

Filed under: Strategic Planning — Tags: — jonathanpoisner @ 4:38 pm

I’ve recently had a chance to read some strategic plans that seem to be missing a critical piece: strategy.

They have mission statements, vision, goals, and tactics.  But what’s missing is anything in writing making the case that the tactics or programs they’re projecting to do will lead to accomplishing the goals (or outcomes) they hope to achieve .

To be sure, my guess is that if you queried these organizations, staff and board members could probably make explicit the implicit assumptions in their plans.

But I say “write it down.”  Make it explicit and put it into the plan, if only for the benefit of future board members and staff members who were not part of the “retreat” where decisions were made.

Aside from the benefit to future organizational leaders, my experience is that in some cases, many of the disagreements organizations face during planning retreats stem from underlying disagreements about these strategic assumptions that lay behind the thinking of individual retreat participants.

Without making these assumptions explicit, it’s easier for people to talk past each other.   You wind up getting stuck and resorting to dots on a butcher block paper or some other exercise (many of which are useful in some contexts) to get people to vote, but without achieve a true consensus about what you’re going to do and, perhaps as importantly, why you’re going to do it.

If you don’t achieve consensus on the “why” part, you’re much more likely to have disagreements down the road when things don’t go as planned and your staff and board must adjust their work plans.

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Great study on citizen to Congress communication

February 4, 2011

Filed under: Advocacy,Communications — Tags: , , — jonathanpoisner @ 8:32 am

Great study showing how Congressional staff rate different forms of communications as a means to influence members of Congress.

The bottom line: personal is king, and content is more important than volume.

http://bit.ly/hjhsI2

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What goes in the lay of the land?

January 31, 2011

Filed under: Strategic Planning — Tags: — jonathanpoisner @ 4:43 pm

I’ve spent some time today thinking about the “lay of the land” and what goes into it in an effective strategic planning process.

The “lay of the land” is a term of art used by some to describe a series of statements about the world that forms the context for the strategic plan.   I actually personally prefer the language “strategic assumptions” to describe these statements.

They may be statements of fact, predictors of the future, or statements that constitute a theory of change about why the activities you pursue lead to the goals or outcomes you desire.

An example of a fact would be: the population of Oregon is 3,825,657 as of July 2009.  Or: The U.S. Senate currently is controlled by a Democratic majority and the House by a Republican majority.

An example of a predictor would be:  The proportion of the population older than 65 is slated to rise from X% to Y% over the next 10 years.  Or: The U.S. Congress will remain highly polarized along partisan lines over the next 5 years.

An example of a theory of change statement would be:  Members of Congress are more likely to vote as an organization desires if they feel it can help them win their next reelection or if they fear it may target them for defeat.  Or: Lobbyists with long-time relationships with members of the state legislature are better positioned to get legislators to cast tough votes.

I have seen strategic plans that boil down this section to a couple of paragraphs.  And I’ve seen a strategic plan that contained 6 pages of very dense demographic information.

As is often the case, I’m not a fan of either extreme.

The importance of including strategic assumptions is that making assumptions explicit almost always help people get on the same page.  I often find that when two people are arguing “past each other,” it’s usually because they have different underlying assumptions and don’t realize it.

Making your assumptions explicit also provides a very useful tool to determine when, if ever, you should revisit your plan.  The answer — when one of your key assumptions proves to not be true.

If folks have examples of lay of the land sections from their strategic plan they’d be willing to share with me, I’m interested in seeing more.

And if you have thoughts about what has or has not worked in your own strategic planning processes, please share them.

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What’s your first hire?

January 27, 2011

Filed under: Human Resources — jonathanpoisner @ 8:53 am

A few days ago I was chatting over coffee with a new acquaintance who serves as Executive Director of a small, 3 year old organization.  As of now, the staff consists of her and 2 staff people, both of whom work half-time on programs.

We had an interesting conversation about what the appropriate hiring sequence is for smaller organizations that want to grow.  In her case, the decision to hire program staff was driven by program-specific grants.

But if grant restrictions don’t exist, what’s the next hire?

Some organizations hire staff to do mission-driven program work.  The choice here is to free up the Executive Director from program work as much as possible, so that they can focus on fundraising and building organizational administrative systems.

Some organizations hire development staff.   Under this choice, the goal is to augment the organizations fundraising as rapidly as possible, freeing up the Executive Director to do higher level relationship building, organizational systems, and programs.

My own recommendation is a third path — a part-time administrative assistant.  Maybe you call this person Office Manager.  Regardless, the goal of this position is to identify 10-20 hours of work that implement basic organizational systems, removing from the Executive Directors plate the least complex tasks that can be done by somebody who’s paid far less and is happy without significant work stress in their life.

With the time freed up for them to do extra fundraising, a competent Executive Director should be able to raise far more than the cost of the new staff person.

Let’s do the math.  If you hire an administrative assistant at $10-15/hour for 15 hours per week, taking into account overhead and taxes, that roughly means $200-$300 per week in extra expense for the organization.   This should free up an absolute minimum of 5 hours per week for the Executive Director to do more fundraising.  The question is: can the Executive Director raise an extra $40-$60 on average for every extra hour they fundraise?

My answer is, if they can’t, then they shouldn’t be your Executive Director.   A good Executive Director should be able to raise far more than that.    That puts the organization in an even stronger position to then hire a subsequent staff person — whether for program or development — or for some combination of program and development.

Of course, the danger of this approach is some Executive Directors reach this point and redirect their extra time into program instead of into fundraising.

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The Purpose of this Blog

January 24, 2011

Filed under: About My Work — admin @ 4:08 pm

Just a quick note as I launch my new website, that I’ve included a blog function.

I did this because I’m constantly having ideas, thoughts, and things I want to share that are too timely to wait until my next e-newsletter, and where Facebook or Twitter can’t do them justice.

Feel free to grab the rss feed if you want to read them as they’re posted.

And if you have ideas for something I should blog about, please email me.

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